Managing employee incidents properly is essential for maintaining compliance, protecting workplace integrity, and improving operational performance. Without a well-organized case management process, organizations may face inefficiencies, incomplete investigations, and compliance risks.
This practical checklist equips HR and compliance teams with clear, actionable steps to enhance case management—helping you navigate incident reporting, investigations, corrective actions, and resolution tracking with confidence.
Key Takeaways from this Checklist:
1. Best Practices for Reporting and Documenting Incidents – Standardize your intake process to capture key details accurately and consistently.
2. Conducting Thorough Investigations – Identify root causes, gather evidence, and maintain compliance with organizational policies and regulations.
3. Tracking and Managing Corrective Actions – Assign responsibilities, set deadlines, and monitor resolution progress to prevent recurring issues.
4. Validating and Closing Cases – Ensure corrective actions are effective, documented, and aligned with compliance standards.
ConvergePoint Incident Management Software, built on Microsoft 365 SharePoint, streamlines every step of the case management process, providing:
- Customizable Case Intake Forms – Enable employees to submit incident reports easily with required details and supporting documentation.
- Automated Investigation Workflows – Assign cases, track progress, and set reminders to keep investigations on schedule.
- Centralized Case Tracking – Maintain a single source of truth for incident records, case notes, and resolutions.
- Secure and Confidential Record-Keeping – Control access to sensitive case details and ensure data privacy.
Optimizing your approach to incident and case management has never been easier. Download the checklist now to improve how your organization handles employee cases, enhances accountability, and maintains compliance.