Incident Management – A ConvergePoint Overview

Automate Your Health and Safety Processes

Immediately, the relevant responsible management will be notified by email with regard to the incident. Management will decide, based on the available incident form, whether or not an investigation is necessary. If so (which should be the case with any incident involving mobile equipment like a forklift), then an applicable incident investigation will need to be undertaken at the behest of an appointed incident investigator and investigation team. This too will be automatically flagged. Investigation findings, witness notes and all needed documentation and other evidentiary data (for example, photographs of the incident scene involving the forklift) should arise from this investigation process, now well under way…

From the investigation findings and other necessary data it should then be more viable to suggest corrective and preventative actions that are pertinent to the given incident and the findings thereof. From there the software will prompt the implementation of agreed and needed recommendations, as well as the all-important validation thereof. Only then can the forklift incident be considered closed. And then there’s the need to possibly report to OSHA if so required by law, of course. Importantly, our flexible platform creates a comprehensive audit trail of all info and data accumulated during the incident investigation process. Equally importantly, our software provides for ongoing status updates and notifications that allow for a well-communicated and seamless investigative process – and always in real time, immediately. Proper communication and delegation occurs automatically with this software, not purely by circumstance.

Track Incidents

Our Health and Safety Management Software offers customizable forms and automated workflows for compliance managers.

Safety Procedures

Our Health and Safety Management Software offers customizable forms and automated workflows for compliance managers.

Safety Training

Outline safety procedures in one centralized SharePoint library and deliver them to the right employees.

Where Does Your Business Benefit with Health and Safety Management Software?

The ultimate aim and primary purpose of any incident investigation process is to ensure that an incident is less likely to occur again. Recurrence of any incident is the biggest red flag in any incident management system. Whilst a recurrence can denote a myriad of system failings ranging from poor risk analysis to substandard or incorrectly implemented controls, it will invariably also denote a reporting and investigation system that is either malfunctioning or ill- suited to an organization’s risk profile. That forklift incident, like any incident, is already an incident too many.

Remember – incidents can make or break your safety management system. To quantify their costs in dollars and cents can already be a challenge, but incidents can also wreak havoc on the belief and

buy-in of the workforce into an organization’s safety management system. Incident management may seem ‘reactive’ but it can work proactively – as long as the correct processes are in place. We provide that invaluable incident management process with our software.

This software will better equip you and your organization in keeping workplaces and processes as incident-free and incident-mitigated as possible.

Our support team here at ConvergePoint are experts in health and safety management. We know that we can implement your software solution in a matter of weeks or even days.