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We surpass our clients’ high expectations by delivering powerful compliance management software and solutions on Microsoft’s SharePoint and Office 365 platforms.

Why a Strong Investigation Process Matters – Enterprise Incident Case Management Platform

Download White Paper - Simplify Incident Management with Microsoft 365 SharePoint

  • Regulatory Compliance & Audit Trail: Meet FDA, OSHA, EPA, GDPR, and HIPAA requirements with a structured incident case management audit trail, ensuring documented investigations and regulatory compliance.

  • Fraud and Misconduct Case Tracking: Detect, investigate, and resolve fraud, bribery, and ethical violations with incident case lifecycle management, ensuring accountability and corrective action tracking.

  • Workplace Safety & Risk Management: Investigate workplace hazards, near-misses, and safety violations with incident case monitoring and alerts, allowing teams to mitigate risks and prevent future incidents.

Download Checklist - Resolving Employee Incidents with Better Case Management

  • Root Cause Analysis & Corrective Actions: Identify root causes of incidents and enforce corrective actions with a centralized case management system, reducing recurring risks and compliance gaps.

  • Automated Case Routing & Investigation Workflows: Assign cases based on incident type, severity, or department with automated workflows and role-based access, ensuring faster resolution and compliance oversight.

  • Secure Documentation & Stakeholder Reporting: Maintain a centralized incident case repository, ensuring secure access, case tracking, and audit-ready reporting for internal teams and regulatory bodies.

Managing Investigations with ConvergePoint: Incident Case Management Platform for Microsoft 365 SharePoint

Download Checklist Root Cause Analysis for Incident Safety Management

  • Centralized Case Management: Store all incident reports, evidence, communication logs, and investigative findings in one secure, permission-controlled environment. Eliminate scattered spreadsheets and emails, ensuring quick access to critical data.

  • Role-Based Access and Controls: Assign investigator roles to authorized personnel, ensuring secure access to sensitive information. Restrict data visibility based on team roles, preventing unauthorized access or tampering.

  • Structured Investigation Workflows: Move beyond manual processes with predefined workflows guiding teams through review, evidence collection, root cause analysis, and corrective action tracking.

incident tracking software

  • Integration with Microsoft 365: Investigators work within Microsoft 365 (e.g., SharePoint, Teams) to collaborate seamlessly, share documents, and communicate findings, reducing bottlenecks and miscommunication.

  • Real-Time Tracking and Visibility: Monitor ongoing investigations with real-time dashboards and reports. Responsible Managers and Compliance Officers gain full visibility into case progress and pending tasks.

  • Automated Notifications and Alerts: Receive automatic alerts for new evidence, pending approvals, and investigation updates. Automated reminders keep investigations on track and ensure timely completion.

Investigating Risk, Compliance, Fraud, and Safety Incidents with ConvergePoint

incident investigation software

Problem #1: Ensuring Compliance with Regulatory Standards

Scenario: A financial services firm suspects a procedural oversight in KYC (Know Your Customer) compliance. The investigator needs to review financial records, staff training, and customer data handling to ensure regulatory adherence.

Solution: ConvergePoint Incident Management Tool centralizes compliance documentation, allowing investigators to access reports, audit trails, and training materials in one secure platform. Automated workflows ensure findings are documented, and corrective actions are implemented, reducing future compliance violations.

Problem #2: Detecting and Investigating Fraudulent Activities

Scenario: A retail business identifies inventory discrepancies, suggesting potential employee theft or fraudulent activities. The investigation requires transaction reviews, employee interviews, and cross-referencing sales records.

Solution: Using ConvergePoint Incident Management System, investigators securely store reports, attach supporting evidence, and track fraudulent activity patterns. Structured workflows guide the case through investigation, resolution, and disciplinary actions, ensuring transparency and accountability.

incident investigation software

Problem #3: Managing Workplace Safety and Health Incidents

Scenario: A manufacturing plant reports an accident involving a malfunctioning conveyor belt, leading to employee injury. The investigator needs to examine maintenance logs, conduct witness interviews, and implement corrective actions.

Solution: ConvergePoint Safety Incident Management Software enables teams to log safety incidents, track root causes, and assign preventive measures. The system ensures safety compliance, reduces risks, and enforces training improvements for workplace safety.

Problem #4: Addressing Operational and Strategic Risks

Scenario: A logistics company faces repeated delays due to supplier non-compliance with contract terms, leading to service disruptions and financial losses.

Solution: With ConvergePoint Incident Management Software, investigators analyze supplier performance, document non-compliance incidents, and recommend corrective actions. The platform ensures accountability, improving supplier relations and minimizing operational risks.

News & Blog

Get the Latest Updates on Incident Management Software

Reducing Downtime in Manufacturing Through Advanced Incident Management Systems_ A Safety Department’s Perspective-1
Reducing Downtime in Manufacturing Through Advanced Incident Management Systems
The Importance of Policies and Procedures for Safety in the Workplace
The Importance of Policies and Procedures for Safety in the Workplace
Incident Management_ 5 Common Mistakes in Incident Reporting
Incident Management: 5 Common Mistakes in Incident Reporting

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